Customer information and terms of use

Customer information

Shop assistant
The contract is concluded with:
Bombfrog
owner: Sandra Assmann
Dorfstr. 27
24340 Windeby/Kochendorf
Tel.: 04351-8895518
Fax: 04351-8895519
E-Mail: info@bombfrog.de
UStID-Nr.:  DE 249358982

Conclusion of the contract and order fulfillment
1. The presentation of the product, particularly on the Internet, still represents no binding offer of the seller.
2. The selected items in the shopping cart are stored by clicking on the button "add to cart". In the final step "proceed to checkout" starts the ordering process, in which all necessary data for order processing are collected.
A summary of the order and contract data appears at the end of the order process. Only after confirmation of this order and contract data by clicking on the button "subject to the payment order" you submit a binding offer for the purchase of the goods in the shopping cart.
3. A contract is concluded only with written confirmation by the seller.

Technical correction options
All effected inputs are indicated before clicking the order badge in a confirmation window and can be corrected by the customer before conclusion of the contract. The customer can remove the article through the button "remove" from the shopping cart.

Contract language
The contract language is German.

Storing of contract texts
The text of the contract Treaty concluded between the seller and the customer is saved by the seller in the internal system. The customer can see at any time the terms and conditions on this page. The order data, the cancellation policy, as well as the terms and conditions are sent to the customer by email. After completion of the order, the text of the Treaty is available to the customers through its customer login.

Right of withdrawal
Consumers have a 14 days revocation right.
You bear the direct cost of returning the goods.
The right of withdrawal does not apply to the following contracts:
•    Contracts for the supply of goods, which are not prefabricated and an individual choice or determination by the consumers is decisive for their manufacture or tailored to the personal needs of the consumer.

Warranty law
A statutory warranty right is available to the purchaser. Please refer to our General Terms and Conditions for further information.

Payment
You can pay either by prepayment (bank transfer), PayPal or credit card. When you select the bank of transfer payment method we indicate to you our bank details in the confirmation of the order and deliver the goods after receipt of payment. When paying by credit card, the customer's account is charged immediately after ordering. No additional costs incurred for the payment.

Delivery
Deliveries all over the world.
All items offered are, unless clearly stated in the product description, immediately ready for shipping. The delivery times in the given countries are in responsibility of our shipping companies and custom office.
The indicated delivery periods begin with payment by bank transfer on the day after the payment order has been issued to the transferring credit institution; In the payment by PayPal day after payment instruction, when paying by credit card the day after the debit of the customer account.
The delivery periods end with the end of the last day of the deadline. If the last day of the deadline falls on a Saturday, Sunday or a public holiday recognized by the State at the place of delivery, the next working day shall be replaced by such day.
shipping costs
All shipping costs, in particular packaging, transport costs, and deliveries shall be made, unless otherwise agreed, at the expense of the customer.
If the delivery is to non-EU countries, further duties, taxes or charges may be payable by the customer, not to the supplier, but to the customs and / or custom authorities responsible there. Tax authorities. The customer is recommend to ask for the details from the Customs and tax authorities before placing an order. Tax authorities.
Complaint management and customer service
If you have questions regarding the delivery of the goods (E.g., time, availability, receipt of payment, etc.)  there is a possibility to contact the customer service:

Tel.: 04351-8895518
Fax: 04351-8895519
E-Mail: info@bombfrog.de

General terms and conditions
1. Contractual basis
1.1. All contracts concluded by the customer (consumer or entrepreneur) with the seller are exclusively based on these terms and conditions. The customer acknowledges this explicitly with his order.
1.2. Consumer is any natural person who concludes a legal transaction for a purpose which can be attributed neither to their commercial nor their self-employed activity.
1.3 Entrepreneur is a natural or legal person or a legal person company which is at the conclusion of a legal transaction in the exercise of their commercial or self-employed professional activity.
 2. Terms of delivery
If the vendor incurs additional shipping costs due to the provision of an incorrect delivery address or an incorrect addressee, these costs must be replaced by the customer, unless he is not responsible for the incorrect declaration.
 3. Terms of payment
3.1 The purchase price is immediately due with conclusion of the contract.
3.2 In the event of a delay in payment, the customer is obliged to pay default interest of 5 percentage points above the base rate to the seller if he is a consumer (§ 13 BGB). If the customer is entrepreneur (§ 14 BGB), the interest rate is 8 percentage points above the base rate.
3.3 Regardless of 3.2. The Seller shall not be liable to prove any higher damages as well as other damages.
4. Reservation of proprietary rights
The commodity remains up to the complete payment in the property of the seller.
5. Warranty
5.1 In terms of the warranty, the statutory provisions shall apply unless otherwise has been agreed in the 5.2-5.3.
5.2 The limitation period of the claims arising from the liability for defects is 24 months and begins with the handing over of the goods to the customer. If the customer is an entrepreneur (§ 14 German Civil Code), the limitation period shall be 12 months from the date of transfer of the goods.
 5.3 The legislation, investigations and complaint obligations apply to merchants according to the German commercial code.
6. Right of withdrawal
6.1 The right of withdrawal applies solely to consumers.
6.2 The customer shall carefully Pack the goods without prejudice to his right of withdrawal for the return.
7. Limitation of liability
7.1 The seller is liable with the exception of injury of life, body and health and the violation of essential contractual obligations (cardinal obligations) only for damage caused by an intentional or grossly negligent behavior.
This also applies to indirect consequential damages such as lost profit in particular.
An essential contractual obligation is one whose fulfillment of the contractual performance is only possible at first and on whose compliance the contractual partner may regularly trust and rely.
7.2 Liability is limited to the contractual type-typical average damages except for deliberate or grossly negligent behavior or in the case of damage from the injury to life, body and health and the violation of essential contractual obligations (cardinal obligations) to the foreseeable damages at the time the contract is concluded. This also applies to indirect consequential damages such as lost profit in particular.
7.3 The limitation of liability in paragraphs 1 and 2 apply correspondingly in favour of employees and vicarious agents of the seller.
7.4 Claims for liability under the product liability Act shall remain unaffected.
8. Final provisions
8.1 The law of the Federal Republic of Germany applies to the exclusion of the UN purchase law. Mandatory regulations of the State in which the customer has his habitual residence remain unaffected.
8.2 Place of performance is the seat of the seller, if the customer is a merchant.
8.3 If the customer is a merchant, is a legal entity of under public law or public law Special Fund, or has no general place of jurisdiction in Germany or moved his residence abroad after conclusion of the contract or his residence at the time when the action is not known, the place of jurisdiction is seat of the seller.
 8.4 Should individual provisions of this contract become ineffective or contradict the statutory provisions, the contract shall remain thereby unaffected.
 - End of terms and conditions -

Notice regarding battery disposal
In connection with the sale of batteries or with the delivery of devices that contain batteries, the seller is obliged to remind you the following:
You are legally obliged to return of used batteries as the end user. You can return the batteries free of charge after use to the seller or in the collection points provided for this purpose (for example in municipal collection points or at a retail). You can also return the batteries by post to the seller. Please ensure sufficient postage.
Contaminated batteries are with a sign, consisting of a crossed out waste bin and the chemical symbol (CD, Hg or Pb) of the heavy metal key for the classification of which is provided.
The crossed out waste bin means that batteries are not allowed to be disposed of in household waste. The chemical symbols have the following meaning:
 Pb = Battery contains more than 0.004% lead by mass
 Cd = Battery contains more than 0.002% cadmium by mass
 Hg = Battery contains more than 0.0005% mercury by mass.

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